Job Title: Office Manager
Let’s Make Tax Season Unstoppable: Become an Office Manager for Jackson Hewitt!!
Are you a natural leader who thrives on high energy, loves helping people, and knows how to keep a team motivated? At Jackson Hewitt Tax Service, we don’t just crunch numbers—we are on a mission of "Working Hard for the Hardest Working Americans."
We are looking for an organized, enthusiastic, customer-focused Office Manager to lead the charge at our storefront and retail kiosk locations. If you want a role that is fast-paced, highly rewarding, and lets your leadership skills shine, this is your time to step up!
Why You’ll Love Working Here
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Be the Captain of the Ship: You will run the show at your designated storefront and retail kiosk locations, making a real impact every single day.
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Lead with Energy: Mentor, supervise, and inspire a seasonal team to deliver world-class service.
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Make a Difference: You are guiding neighbors through complex tax rules with integrity, giving them peace of mind and putting money back in their pockets.
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Dynamic Days: No boring routines here! You’ll balance team management, local marketing ideas, and customer success.
What Your Days Will Look Like
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Empower Your Team: Supervise your storefront/kiosk hourly staff, handle scheduling, and monitor performance to keep quality sky-high.
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Build the Dream Team: Partner directly with the Area/Regional Manager to recruit, interview, and hire top seasonal talent.
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Drive Success: Boost customer service, maximize sales, and keep clients smiling.
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Stay Sharp: Review fun productivity reports, manage proper procedures, and maintain a seamless filing system for completed tax returns.
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Be the Hero: Follow up with clients to welcome them back into the office so they can successfully finish and file their returns.
What You Bring to the Team
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The Foundation: A High School Degree (or equivalent business experience).
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The Drive: Previous experience in management, sales, or tax preparation is highly preferred
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The Leadership: At least one year of supervisory or management experience is a big plus.
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The Tech Skills: Comfort using computers and everyday tools like Word, Excel, email, browsers, and standard tax or accounting software, accurate data-entry
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The Official Stamp: Ability to obtain a PTIN (Preparer Tax Identification Number) from the IRS (assistance provided)
Ready to Lead, Inspire, and Win?
If you have a passion for customer service and want to be part of a supportive, high-performing team, we want to meet you! Apply today and let's make this tax season the most successful one yet!